For Customers

Corinium Insurance Services provide a number of Insurance facilities and work in partnership with a number of Insurers. If you need to get in touch with us please find the contact information below.

  • In the event you have a policy query, need to amend or cancel your policy, need to make a claim or have a direct debit query:
    • You can contact us via telephone on 01285 626 032 and select the department that suits your query
    • You can also contact us via email using: admin@coriniuminsuranceservices.co.uk
    • You can write to us at the following address: Corinium Insurance Services, Trent House, Love Lane, Cirencester, Gloucestershire, GL7 1XD
  • Complaints
  • We do our best to provide you with the highest levels of customer service at all times, however, should you wish to make a complaint about a product or service we provide, you should do so by contacting us and detailing the nature of your complaint.
    • You can contact us via telephone on 01285 626 032 and select the department that suits your query
    • You can also contact us via email using: admin@coriniuminsuranceservices.co.uk
    • You can write to us at the following address: Corinium Insurance Services, Trent House, Love Lane, Cirencester, Gloucestershire, GL7 1XD
  • If possible please also refer to the 'Complaints' section of your policy wording as this will provide you with the full complaints procedure that is applicable for your policy.
  • If you remain dissatisfied with our response, further details will provided at the appropriate stage of the complaints process.
  • You may be referred to the UK Financial Ombudsman Service (FOS), depending on the nature of the complaint and whether it should properly be directed against us or another party. The contact details for the FOS are:
  • Financial Ombudsman Service
    Exchange Tower
    London
    E14 9SR
    Tel: 0800 023 4567
    Email: complaint.info@financial-ombudsman.org.uk
    Website: www.financial-ombudsman.org.uk

Corinium Insurance Service is a trading name of Trent-Services (Administration) Ltd who are authorised and regulated by the Financial Conduct Authority 315285.