Administration
Our Experienced Administration Department offer a range of services to our clients which can be tailored to fit their requirements. Our Support / Administration Department is the first point of contact for all customers and therefore all staff are trained to offer the highest level of customer service whatever their enquiry.
The Department deals with all aspects of policy fulfilment, whether the documentation is electronic or paper generated and continue to look after your customer dealing with amendments, mid-term adjustments, reviews and renewals.
Our dedicated team also act as your Customer Services contact point and will always follow up enquiries to ensure they have been resolved. Our caring approach aims to treat our customers how we would like to be treated and we believe in treating customer fairly and equally.
Claims Management
Our Claims Department has pooled a wealth of experience from the Insurance Marketplace and between them have an average of over 10 years’ experience handling claims. We understand that all clients have different needs and therefore offer a flexible approach, offering our clients a package tailored to suit their requirements.
We handle all claims with tact and sensitivity and within the guidelines set out by the FCA and other industry regulatory bodies. We have stringent standards and ensure that all our staff are trained to the highest level to ensure that all claimants are treated fairly and that our approach is consistent.
Our claims assessors pride themselves on being easily accessible to claimants and happy to deal with them on a personal basis. Above all they understand the need to process claims without delay and distress and ensure that valid claims are paid promptly and without fuss.
Premium Processing and Disbursement
Direct Debit is used by millions of people across the country, and is a fast and reliable way of paying regular bills. All our monthly-paid policies are collected by Direct Debit, ensuring that the customer never misses a payment. We aim to be flexible in our approach to premium collections, giving the policyholder their choice of collection date between the 1st and 28th of each month.
Annually paid policies can be paid by either Direct Debit / Debit Card. The policyholder can make this choice when filling in their on-line application.
All premiums we receive are reported and paid to Insurers/Producers/Brokers etc. on a calendar monthly basis.
Underwriting
With our experienced underwriting team, we are able to provide underwriting assistance to many types of personalised insurance. We operate under delegated authority from a number of insurers.
We work closely with insurers and clients to design, create and distribute a number of products and are constantly searching for ways to explore new and exciting products for the benefit of our customers, insurers and clients.
