“Treating Your Pets, Like Our Pets”

Corinium Pet Insurance
  • Lifetime cover for your pet up to £1,500, £3,500 or £5,000. We also offer Accident only cover up to £2,000.
  • 24-hour, 7 day-a-week health triage, providing help and advice for your dog or cat. The Corinium Pet Helpline is available to all policyholders and is provided by The Vet Connection.
  • 90% of claims settled within 5 Days.
  • We are rated 4.5/5 (Rated Excellent) on Trust Pilot.
  • No administration fees for changes to your policy.
  • In-house pet loving team.
Corinium Pets
Corinium Pets

Levels of Cover

  • Level 1 - Lifetime

    • £1,500 cover for accidents/illnesses.
    • Includes up to £1,000 complementary therapy.
    • Lifetime cover.
    • Third Party cover.
    • Access to Corinium Pet Helpline - 24/7 Phone Line, Live Web Chat, Video Consultations.
  • Level 2 - Lifetime

    • £3,500 cover for accidents/illnesses.
    • Includes up to £1,000 complementary therapy.
    • Lifetime cover.
    • Third Party cover.
    • Access to Corinium Pet Helpline - 24/7 Phone Line, Live Web Chat, Video Consultations.
  • Level 3 - Lifetime

    • £5,000 cover for accidents/illnesses.
    • Includes up to £1,000 complementary therapy.
    • Lifetime cover.
    • Third Party cover.
    • Access to Corinium Pet Helpline - 24/7 Phone Line, Live Web Chat, Video Consultations.
  • Accident Only

    • £2,000 cover for veterinary fees for accidents only.
    • Cover for dental or gum treatment as a direct result of an accident.
    • Access to Corinium Pet Helpline - 24/7 Phone Line, Live Web Chat, Video Consultations.

Important Information

Important Information

  • Premiums:

    It is important to bring to your attention that the premium you pay may increase at each renewal because the chances of your pet getting ill increases as they age. This increase could be significant if a claim is made. Other factors that may increase or decrease your premium include taxation changes, rising veterinary treatment costs, inflation, an increase in the probability of further claims or any other changes that you have made during the year.


    Please also note this is an annually renewable policy, the insurer has no obligation to offer further periods of insurance at renewal.

  • Policy Excess:

    There is a policy excess applicable to each new condition your pet suffers with of £90.00. This is the amount you must contribute towards the claim.

  • Co-Payment:

    A Co-Payment is the amount you are required to pay towards the costs of the veterinary fees for every claim you make, in addition to the policy excess.


    The Co-Payment amounts are shown in your policy wording and on your policy schedule that we issued to you.


    Examples of applicable co-payment amounts are as follows:


    • 0 Years up to 6 Years: 15% will be deducted from the claims settlement after the Excess
    • 7 Years +: 20% will be deducted from the claims settlement after the Excess
    • 10 Years +: 30% will be deducted from the claims settlement after the Excess

    An example of how a claim would be calculated with a Co-Payment and Excess is as follows:


    • Valid claim arises for Veterinary Fees: £500.00
      Excess amount: £90.00
      Amount payable less Excess: £410.00
      15% Co-Payment: £61.50
      Claim total settlement: £348.50
    • Valid claim arises for Veterinary Fees: £500.00
      Excess amount: £90.00
      Amount payable less Excess: £410.00
      20% Co-Payment: £82.00
      Claim total settlement: £328.00
    • Valid claim arises for Veterinary Fees: £500.00
      Excess amount: £90.00
      Amount payable less Excess: £410.00
      30% Co-Payment: £123.00
      Claim total settlement: £287.00

Policy Wordings

Please download the latest Policy wordings for our Pet Insurance:

How to Claim

In the event you need to make a claim:

  • You should contact the Claims Handler to obtain a claim form. You can contact the Claims Handler by:
    Telephone Corinium Insurance Services: on 01285 626032; or
    E-mail: admin@coriniuminsuranceservices.co.uk
  • Please complete the claim form and ask:

    • Your Vet to fill out their section. (Unfortunately We do not pay Your Vet to do this); or
    • Your Vet and Complementary Therapist to fill out their section(s). (Unfortunately We do not pay Your Vet or Complementary Therapist to do this).
  • Please return the claim form to Our Claims Handler with the invoices setting out the costs involved and your pets medical history. This can be sent via post to Corinium Insurance Services, Trent House, Love Lane, Cirencester, Gloucestershire, GL7 1XD or by email to petclaims@trent-services.co.uk

  • The Claims Handler will look at your claim as quickly as possible and be in touch.

Pet Insurance FAQ's

  • When does my policy start?

    Your pet is covered from the date shown on your Certificate of Insurance. We will email this to you as soon as you have completed your application.

  • What is Pet Insurance?

    Pet Insurance can help you cover the associated financial costs should your dog or cat become ill or suffer an accident.

  • What Cover is available?

    You select the cover that you need and you can choose from the following levels of cover:

    • Lifetime Level 1 : £1,500
    • Lifetime Level 2 : £3,500
    • Lifetime Level 3 : £5,000; or
    • Accident only cover : £2,000.
  • What cover do I get?

    This policy will protect the costs you incur*, due to the following:

    • An accident suffered by your pet
    • An Illness suffered by your pet
    • Complementary treatment to your pet

    *restrictions and exclusions apply and are detailed in the policy documents*

  • How do I make a claim?

    You will need to contact the administrator listed in the policy documents and follow the instructions in the ‘how to claim’ section. You will be asked to complete a claim form and provide information regarding your claim, this will help your claim to be dealt with as quickly as possible.

  • What dogs do you not insure?

    Any dog included under the Dangerous Dogs Act 1991, Dangerous Dogs (amendment) Act 1997, Dangerous Dogs Order (Northern Ireland) 1991 or any further amendments made to this Act or any dog that is, or is crossed with a Pit Bull Terrier, Dogo Argentino, Perro De Presa Canario (Dogo Canario), Japanese Tosa or a Fila Brasileiro.


    In addition, the following types/breeds (including any breed crossed with these dogs) are excluded from cover under any section of this policy: Akita, Alapaha Blue Blood Bulldog, American Bandogge/Bandogge Mastiff, American/Irish Staffordshire Bull Terriers, American Bully XL/XL Bully (or any variation of), Anatolian Shepherd Dog (Karabash), Bully Kutta, Cane Corsos, Czechoslovakian Wolfdogs/Sarlooswolfhounds/Wolf Hybrids, Korean Jindo. Northern Inuit Dogs, Racing Greyhounds, Shar Pei, Utonagan, Fox hound/Fox hound cross.


    If you have a pet that is any of the above or is crossed with any of the above, please contact us as soon as possible as it will affect your ability to claim under your policy. This applies regardless of whether you live in England, Scotland, Northern Ireland or Wales.

  • Can I apply if my pet has any pre-existing conditions?

    You can take out our policy if there are any pre-existing conditions, but cover will be excluded for these conditions or any incident that occurs as a result of these conditions.

  • Are there any age restrictions?

    We do not cover dogs and cats at the policy start date that are under the age of eight weeks or over the age of 8 years old.


    Your pet must not be a dangerous dog or crossed with a dangerous dog. Your pet must be microchipped and registered at a veterinary practice based in the United Kingdom.*
    *further restrictions and exclusions apply and are detailed in the policy documents*

  • What is third party liability?

    If your pet causes an accident due to your negligence, for example, injuring someone or an accident, we will compensate the third party for any injury or damage caused if you are found to be negligent and legally liable.

  • What is the policy excess?

    This is the first amount of each new condition that is claimed for which is payable by you. The excess amount is listed on your certificate of insurance and is £90.00 for an accident or illness.

  • How are premiums calculated?

    Breed, size, age and location are factors that are taken into consideration when calculating your premium. The price of your insurance is assessed carefully to ensure what you pay is fair. Your premium is also a reflection of the probability of future claims.

  • Will my premiums change?

    It is important to bring to your attention that the premium you pay may increase at each renewal because the chances of my pet getting ill increases as they age. This increase could be significant if a claim is made. Other factors that may increase or decrease my premium include taxation changes, rising veterinary treatment costs, inflation, an increase in the probability of further claims or any other changes that I have made during the year.


    Please also note this is an annually renewable policy, the insurer has no obligation to offer further periods of insurance at renewal.

  • Are there any exclusions?

    All exclusions are clearly listed in the Policy Wording document. It is your responsibility to read this, so that you are aware of what is and is not covered.

Corinium Insurance Services Complaints

We do our best to provide you with the highest levels of customer service at all times, however should you wish to make a complaint you should do so by contacting us and detailing the nature of your complaint.

Please refer to the 'Complaints' section of your policy wording as this will provide you with the full complaints procedure that is applicable for your policy.

If you remain dissatisfied with our response further details will provided at the appropriate stage of the complaints process.

Corinium Pet Helpline - Webchat, phone and video support for policyholders

Corinium Pet Insurance are pleased to introduce you to a 24-hour, 7 day-a-week health triage, providing help and advice for your dog or cat. The service, which we refer to as the Corinium Pet Helpline is available to all policyholders and is provided by The Vet Connection.

We know that getting instant, qualified advice about your dog or cat's health is critical when you suspect there is something wrong. Our helpline offers round the clock access to a team of RCVS registered veterinary nurses every day of the year. The service includes webchat and telephone, either of which can escalate to a video call depending on the nature of the enquiry.

Should you need to contact the trained nurses you'll gain the reassurance of speaking to an expert, well versed in handling pet emergencies. Although each nurse must have a minimum of 3 years' experience at a practice, the average length time they've spent providing support is over 10 years. They can help determine whether a trip to your vet is necessary which is especially useful in the evening or at weekends when your usual vet may be closed.

Prevention is better than the cure, and it's usually cheaper too! The Corinium Pet Helpline can help you recognise the signs or symptoms of an illness, understand how to prevent certain diseases during your pet's lifetime, and save you money in the long run while keeping your pet happy and healthy.

24/7/365 Phone Line
The phone lines go directly to vets and veterinary nurses who will offer appropriate advice. If you need to use this service call: 0333 332 0530

Live web chat
We offer this service as a convenient option for policyholders. If you need to use this service please access the link on our website.

Video consultations
The veterinary team will arrange a video consultation with the pet in view when clarity is required to make an assessment.

Reviews

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    5 Stars

    LEH, GB

    "I haven't had to do hardly anything. Everything has been done between the vets and insurer."

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    Stars

    Mark, GB

    "My insurance claim for my dog was handled quickly and I was kept up to date with it's progress."

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    Stars

    Steph, GB

    "Claim was hassle free. Just filled in the claim form and the rest was done for me. Very pleased with the service provided."

  • Corinium Pets
  • Corinium Pets
  • Corinium Pets