For policyholders — claims

Making a claim. We are here when your pet is not well.

If your pet is ill or injured, you can start a claim online. You can also call us on 01285 626032 or email us at admin@coriniuminsuranceservices.co.uk and ask for a claim form by email or post. We're available Monday to Friday, 9am to 5pm, excluding bank holidays

Start your claim online What you’ll need
A bandaged dog and cat sitting beside a pet first aid kit
Before you start

Have these ready.

However you choose to submit your claim form, the following applies.

  1. Your policy details

    Your policy number, your pet’s name and your own contact details.

  2. How the claim will be paid

    Whether your veterinary practice or specialist has agreed to be paid directly — their bank details will need to be supplied.

  3. Your vet practice details

    The details of the practice that treated your pet, including their email address.

  4. Your vet’s section

    Your vet or specialist will need to complete their section of the claim form.

  5. Clinical history and invoices

    Your pet’s full clinical history, and an invoice showing the cost of each individual treatment.

Continuation and Repeat Medication Claims

Making a claim for ongoing treatment or repeat medication is simple. Start your online claim and follow the instructions under ‘Claim Type’ to submit your request. If you prefer to use a paper claim form, we're happy to help. Contact us by phone or email and we'll send one to you.

Start claim

Ready? Use our online claim form.

It’s the quickest way to get your claim to us. Prefer paper? Call or email and we’ll send a form out.

Start online claim
Call01285 626032 Emailadmin@coriniuminsuranceservices.co.uk

Third party incidents

If you need to claim following an incident with a third party, please call or email us to request a claim form — these can’t be made online.

Need extra support?

We want our service to work for everyone. If you’d like additional support or have specific accessibility requirements, contact our team on 01285 626032 or admin@coriniuminsuranceservices.co.uk.

Vet Connection

Not sure if you need a vet? Ask one first.

Our free Vet Helpline from The Vet Connection gives you advice and support from qualified professionals 24 hours a day, by phone, video consultation or live web chat.* 

*This service does not replace your own vet

CALL THE VET HELPLINE 24/70333 332 0530 OnlineLive chat