For customers

Making a complaint.

We do our best to provide you with the highest levels of customer service at all times. However, should you wish to make a complaint about a product or service we provide, please contact us and detail the nature of your complaint — by phone on 01285 626032 (select the department that suits your query), by email at admin@coriniuminsuranceservices.co.uk, or in writing to the address above.

1. 1

   If possible, please also refer to the ’Complaints’ section of your policy wording, as this will provide you with the full complaints procedure applicable to your policy.

2. 2

   If you remain dissatisfied with our response, further details will be provided at the appropriate stage of the complaints process.

3. 3

   You may be referred to the UK Financial Ombudsman Service (FOS), depending on the nature of the complaint and whether it should properly be directed against us or another party.